Frequently Asked Questions:
Q: How do I place my order online?
A: Parents should go online to the website http://lunch.stmhsa.org and login by entering your username and password. Your username is typically your last name and last 4 digits of your phone number (ex., smith1234). The initial password is appletree. You will be prompted to change your password at first entry into the ordering system.
Once logged on, follow the instructions and the menu options online to place the monthly lunch orders for your children. This is similar to other online shopping you may have done.
After placing your order, send payment for the total amount of the lunch order to one of your child’s teachers.
Payment may be made by Paypal, check or cash (in an envelope). Please make checks payable to “STM Lunch Program” & write the Order ID # from the online system in the memo line. One check or cash payment may be sent for the whole family.
Q: When must my check be received?
A: Your check must be received by the 1st of the month to allow your order to be included in the vendor order for the month. If you have an outstanding balance, you will be unable to place an order for the next month.
Q: Is my lunch order payment refundable?
A: Lunch order payments are non-refundable and will not be credited for missed days due to sickness or unanticipated school closings. Money collected in the above situations goes to the Home and School Association to support HSA-sponsored programs.
Q: Can I pay online by credit card?
A: Yes, we now have an on-line Paypal option which is preferred!
Q: What if my child forgets their lunch?
A: We provide a pb&j, sunchips, and applesauce to children who come to the kitchen stating they have forgotten lunch. Lunch is provided for a child, the cost will be $5.00 (regardless of the meal package cost for that day), which will be added to your online account balance, and you will receive an email confirmation
Q: I’ve read all of the info on the web site, but, I’m still having problems. Who can I contact?
A: You can contact the STM Lunch Coordinator and HSA Lunch Committee Chair via email at: stmlunch@gmail.com .
